罗伯逊之家克雷斯特精选酒店-住客评论

Guest user（Solo travelers） 2024-12-01
Walls were a little too thin - I could hear the next hotel room's snorer +- the occasional sounds. The pool was nice and relaxing at night.
Guest user（Business travelers） 2024-11-01
Good vibes, good atmosphere. Very convenient. Breakfast is standard which can be better. Room is spacious enough and room amenities are just fine.
酒店回复：
Hi Monrudee, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Solo travelers） 2024-11-01
Great check in experience by Jeremy and he patiently explained on the facilities. Room size ok however there is moldy smell coming from the carpet. Cleanliness to be improved. Could see carpet still having crumbs and dusty.The lady cleaning my room was very helpful and friendly though. On 2nd day saw one 'bug' not sure was it bed bug or some German cockroach on the bed. My neck had some redness and itch thereafter.
酒店回复：
Hi Valued Guest, Greetings from The Robertson House. Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologies that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. We take feedback such as this very seriously and any information you provide us with will be very useful in ensuring that the necessary retraining and remedial efforts are carried out accordingly. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards, The Robertson House team
Guest user（Family） 2024-11-01
Overall is good, hotel is clean, service in breakfast is good, except customer service at concierge ?is ?average and ?got fire alarm at 3am all the sudden in 1 night without reason.
酒店回复：
Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Family） 2024-11-01
Hotel is in a great location just minutes away from the train station that will take you almost everywhere. The only downside is that the room was tiny, bed as well quite small. Everything looks fine and clean, staff is nice and helpful. Location is a must.
酒店回复：
Hi Eli Dean, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Booked for others） 2024-10-01
Good , counter good service, we have happen issue request early check in also do for us
酒店回复：
Hi Fly Wong, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Business travelers） 2024-10-01
Hotel is conveniently located, around 5 minutes of walking from the Fort Canning MRT station, and Clarke Quay is within walking distance. The hotel has a nice decor and the lobby area is as advertised on photos. The room is a bit small, while it is clean and the view of the surrounding area is pleasing. Service is available but can only be accessed by phone. One downside is that sound insulation is quite poor, and you can hear clearly when people talk in the corridor, and the sounds in other rooms when you are at the corridor. Overall I would stay again at the right price because of the location.
酒店回复：
Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologies of any inconvenience caused on our end. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Solo travelers） 2024-10-01
Good neighborhood location with River side walk. There was 7-11 within a min so I could get some water etc. The Room was a bit small but comfy for one person. I loved it was very quiet at night so that I could have a good sleep. Recently renovated. I will come back for my work trip due to good price and the quality of the accommodation. Overall very good ??
酒店回复：
Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（Couples） 2024-10-01
The overall experience is decent. One to mentioned is that the toilet was not properly cleaned when we checked in.
酒店回复：
Hi Eve CAY, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologise that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our Housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest user（与好友旅游） 2024-10-01
很满意的酒店。我们到酒店已经是半夜，大堂接待很耐心，虽然语言有点不通，通过翻译软件办好所有手续，值得推荐的酒店。交通方便，环境好。
酒店回复：
Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

罗伯逊之家克雷斯特精选酒店

客户评价 由实住客人提供的真实点评

Guest user（Solo travelers） 2024-12-01

Guest user（Business travelers） 2024-11-01

Guest user（Solo travelers） 2024-11-01

Guest user（Family） 2024-11-01

Guest user（Family） 2024-11-01

Guest user（Booked for others） 2024-10-01

Guest user（Business travelers） 2024-10-01

Guest user（Solo travelers） 2024-10-01

Guest user（Couples） 2024-10-01

Guest user（与好友旅游） 2024-10-01

客户评价由实住客人提供的真实点评